Please contact your Merchant Service Provider (MSP).Please call the appropriate voice authorization number below for the card type being used: In this case, you will need to reach out to your MSP to confirm the types of transactions you are set up to accept.ĭeclined (Contact card issuer to complete transaction.)Ī referral to a voice authorization center was received. Gateway is set up as a "Card Not Present" Account and the Merchant Account is set up as a "Card Present" account. The transaction may have been declined due to the Gateway account and Merchant Account (set up by the MSP) not both being set up for the same types of transactions, e.g.A phone number to your MSP should be on your most recent funding statement. If you have questions regarding your transaction limits, please contact your MSP. Your MSP sets both per-transaction and monthly transaction amount limits for your transaction processing. The transaction may have been declined by your processor based on transaction limits established by your Merchant Service Provider (MSP).If it shows AVS Not Applicable (P), this generally means that no verification of the address information was initiated as the transaction was declined beforehand. ![]() One way to recognize a bank decline is to look at the transaction's Address Verification Service (AVS) status in the Authorization Information section of the Transaction Detail page. The customer will need to contact the card issuing bank for more information. Regrettably, the card issuing bank does not provide additional details regarding the reason for the decline. ![]() This could be due to insufficient funds, frozen account status, invalid credit card number or expiration date, etc.
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